Returns & Refunds Policy
Effective Date: 13/10/25
This Returns & Refunds Policy outlines the conditions under which customers may return products and request refunds from Dream Chaser Limited. By purchasing from dreamchsr.com, you agree to the terms below.
1. Contact Information
All refund and return inquiries must be directed to:
📧 Email: shop@dreamchsr.com
2. Eligibility for Returns
To qualify for a return, items must meet the following conditions:
- Returned within 14 days of delivery
- Unworn, unused, and in original packaging
- Free from damage, alteration, or signs of wear
- Accompanied by proof of purchase
3. Non-Refundable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Gift cards
- Customized or personalized products
- Digital products or services once accessed or downloaded
- Services already rendered
4. Return Process
To initiate a return:
- Email shop@dreamchsr.com with your order number and reason for the return.
- Our team will respond within 3 business days with instructions.
- Once the item is received and inspected, refunds will be processed within 7 business days.
5. Refund Method
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as Dream Chaser Limited is not liable for lost return shipments.
7. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order.
8. Faulty or Incorrect Items
If you receive a defective or incorrect item, contact us immediately at shop@dreamchsr.com. We will cover return shipping and ensure a prompt resolution.
9. Changes to This Policy
Dream Chaser Limited reserves the right to update this Returns & Refunds Policy at any time. Changes will be posted on this page with the updated effective date.